Frequently Asked Questions

Get Answers to Common Questions in Our FAQ

Shipping and Delivery:

Do you ship internationally?

• Yes, we do ship internationally. However, please note that shipping times and costs may vary for international orders.

What are your shipping options?

• International Orders: Your artwork will be delivered to your doorstep within 3-4 weeks from your order confirmation.

• DK (Domestic) Orders: Your artwork will be delivered to your doorstep within 1-2 weeks from your order confirmation.

How can I track my order?

• Once your order is dispatched, you will be provided with a tracking number, allowing you to monitor the progress of your package in real-time. You can easily track your shipment by using the tracking link provided via email.

Return and Refunds:

What is your return policy?

• If, for any reason, you are not fully satisfied with your purchase, you may be eligible for a return within 14 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

How do I initiate a return?

• To initiate a return, please contact us by e-mail. Our team will guide you through the return process.

Are there any items that cannot be returned?

• Custom paintings and items that have been used or damaged may not be eligible for returns. Please review our return policy for specific details.

Custom Orders:

Can I place a custom order for a personalized item?

• Yes, we offer custom orders for personalized artwork. Please send an email to info@oliviajuul.com for further interest.

How long does it take to fulfill a custom order?

• The production time for custom orders can vary depending on the complexity of the request. Our team will provide you with an estimated timeline when you place your custom order.

Displaying Your Art:

What type of hanging hardware should I use for my acrylic art?

• The choice of hanging hardware should be based on the artwork's weight and size. You can use screws or wall anchors to support the canvas. When determining the ideal height and location for hanging, consider the overall room decor and the specific characteristics of the artwork.

Do I need to frame my acrylic art?

• No, there's no need to frame acrylic art from our collection. The paintings have neatly painted edges, which provide a finished look and allow for easy display.

Avoiding Pressure:

How can I protect my acrylic art from damage?

• To avoid damage, prevent your artwork from coming into contact with sharp objects, heavy pressure, or rough surfaces. Excessive pressure can lead to surface damage or cracking.

Documentation and Certificates:

Why is it important to keep certificates of authenticity and purchase receipts?

• Keeping certificates of authenticity, purchase receipts, and other relevant documentation is crucial. These documents not only verify the artwork's authenticity but also add value when you decide to pass it on to future generations or sell it.

What if I have specific questions or concerns about my acrylic art?

• If you have any specific questions or concerns about your acrylic art, please don't hesitate to reach out to us. We're here to help and provide guidance on caring for and preserving your artwork.