Delivery and Returns

At Olivia Juul Studio, we strive to provide a seamless and efficient delivery process to ensure your cherished items reach your doorstep in perfect condition. Here are the essential details about our delivery services:

Shipping Times:

We do provide worldwide shipping. Our team works diligently to process your orders promptly. The estimated shipping times for each delivery option will be provided during the checkout process. Please note that these estimates may vary depending on your location and current order volumes.

Tracking:

Once your order is dispatched, you will be provided with a tracking number, allowing you to monitor the progress of your package in real-time. You can easily track your shipment by using the tracking link provided via email.

Packaging and Protection:

We take great care in packaging your items securely to safeguard them during transit. Our specialized packaging ensures that your cherished pieces arrive at your doorstep in pristine condition.

Returns 

While we strive to deliver a delightful shopping experience, we understand that circumstances may arise where returns are necessary. We want you to be completely satisfied with your purchase, and our returns and refunds policy is designed with this commitment in mind.

If, for any reason, you are not fully satisfied with your purchase, you may be eligible for a return within 14 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

To initiate a return, please contact us by e-mail. Our team will guide you through the return process.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving a damaged or incorrect item. We recommend using a reputable shipping service with tracking to ensure safe and timely return delivery.

Refunds 

Upon receiving and inspecting the returned item, we will initiate the refund process. Refunds will be processed using the original payment method used during the purchase. Please allow 30 days for the refund to be reflected in your account, depending on your payment provider's policies.

Custom-made products, may not be eligible for returns unless they are defective or damaged upon delivery.

Contact Us

If you have any questions or concerns regarding our delivery and returns policy, we are here to assist you. Feel free to reach out to us via Email, WhatsApp, or visit our website for more information.

Your satisfaction is our priority, and we are committed to making your art experience enjoyable.