▶ How long does delivery take?
Delivery times depend on the type of product:

Artwork: 5-12 business days

Posters: 2-5 business days

Once your order has been shipped, you will receive a tracking link via email.

▶ Do you offer international shipping?
Yes! We offer international shipping to all countries. Shipping times and costs vary based on location and will be calculated at checkout.

▶ Can I track my order?
Yes! Once your order has been dispatched, you will receive a tracking number via email so you can track your shipment.

▶ What is your return policy?
We accept returns within 14 days of receiving your order, as long as the items are unused and in their original packaging.

▶ How do I return an item?
To start a return, please email us at info@oliviajuul.com with your order number, and we will provide you with the necessary instructions.

▶ Do you offer free returns?
We offer free returns for damaged or incorrect items. For all other returns, the return shipping costs are the responsibility of the customer.

▶ What should I do if my item arrives damaged?
If your item arrives damaged, please email info@oliviajuul.com with photos of the product and packaging, and we will arrange a replacement or refund.

▶ Do you offer custom artwork?
Yes! If you’re interested in a custom piece, please reach out to info@oliviajuul.com with your request, and we’ll discuss the details.

▶ How long does it take to complete a custom order?
Custom orders vary in production time depending on the complexity and size of the artwork. We will provide an estimated timeframe once we confirm the order.

▶ Can I request a specific size or color palette?
Absolutely! We can tailor the artwork to your desired size and color preferences. Just let us know what you have in mind.

▶ Are custom orders refundable?
Due to the personalized nature of custom artwork, all custom orders are non-refundable. However, if there are any issues, please contact us, and we will find a solution.

▶ What materials are used in the artwork?
Our artworks are created using texture acrylics combined with spray paint, ensuring depth, texture, and a unique visual effect.

▶ How should I take care of my artwork?
To preserve the quality of your artwork:

• Keep away from moisture and humidity to prevent damage.
• Dust gently with a soft feather duster – avoid using water, cleaning sprays, or chemicals.
• Do not scratch or touch the textured surface excessively, as this may damage the layers.

▶ How do I frame my artwork?
Most of our artworks are designed to be displayed without a frame for a modern look. However, if you wish to frame your piece, we recommend using a floating frame to complement the texture.

▶ What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and other secure payment options at checkout.

▶ Is my payment information secure?
Yes! We use secure payment processing to ensure your personal and payment details are fully protected.